Privacy Policy

We keep this simple: we only ask for what we need to get your order to you.

• What we collect when you order: your name, phone number, delivery address, city, state and pincode, and the UPI reference if you pay by UPI
• Why: only to confirm, ship and deliver your order, handle exchanges, and reach you about it
• Site visits: we count anonymous page views to see what people like. No ads, no session recording, no tracking across other sites
• We never sell or share your details with anyone, except the courier who delivers your parcel
• Payments via UPI happen in your own UPI app. We never see your bank details or PIN
• Age: you need to be 18 or older to order, or order with a parent's or guardian's consent
• How long we keep it: only as long as we need it for your order, exchanges and our accounts

If you create a RIVAK account

An account is optional. You can always order as a guest.

• What we keep: your name, mobile number, email (only if you add it), and your password in scrambled form (a salted hash, so nobody at RIVAK can read it). Plus anything you choose to add: birthday, city, sizes, saved address and wishlist. Orders you place while logged in are linked to your account
• Why: to log you in, fill in checkout for you, show your orders and wishlist, and look after your orders
• Updates on WhatsApp or email: only if you tick the box yourself. We save your choice with the date and time, and you can turn it off any time in My account
• Who can see it: only you (when logged in) and the RIVAK owner. Never other customers, never anyone else
• Download or delete: in My account you can download all your account data, or delete your account. Deleting erases your profile, saved address, wishlist and consent record straight away. Order records stay with us, without the account link, because we need them for delivery, exchanges and our accounts
• Staying logged in: a secure login cookie keeps you signed in for up to 30 days. It is used for nothing else
• Forgot your password? Use Forgot password on the login page and we send a temporary password on WhatsApp to the number on the account

Your rights

You can ask us to see, correct or delete your details at any time. You can also withdraw your consent; we will then stop using your details, except where we must keep a record by law.

Questions or want your details deleted?

DM us on Instagram @rivak.official and we'll take care of it, usually within 24 hours.